1Do you provide cheaper shared shuttle transport between Prague and Jelenia Gora?
Unfortunately we do not operate such a service for transport outside of Prague. You might wish to consider using the train or bus instead. We can arrange transport from the airport to the train or bus station, and we can advise on the best transport available.
2Do listed prices include all fees and tips?
Prices listed are all-inclusive, but do not include an optional tip for the driver. It is not mandatory to tip the driver, but if you are happy with the transport a tip between 5 and 10% is highly appreciated.
3Can we book a Mercedes E class for this route?
Yes, you are welcome to choose this option during the booking process. Please note that the price is slightly higher compared to the standard vehicle.
4What vehicles do you use for intercity transfers?
Please check our fleet section for available cars; we use only those brands which are listed in that section. The maximum age of cars is five years, but on average our fleet is two years old. If you require a particular model please provide a note during the booking process and we will do our best to meet your expectations.
5What vehicle should I choose?
If you travel to Europe in a group of three to six passengers for longer, and are obviously planning to have more luggage, we recommend booking our minivan. For groups of up to two passengers with big bags or three passengers with mid-size bags, a sedan car will be a better option as you will benefit from a more comfortable ride. If you are unsure which vehicle will be the best choice, please do contact us with your details and our support team will give their best suggestions.
6We are a group of 8 people with large bags. Will we fit into your minibus?
Please check vehicle specification in our fleet section or email us before making a booking. Unfortunately most likely if you have excessive luggage you will probably not fit into our standard minibuses designed for up to 8 passengers. If this is the case we would need to arrange a large (and considerably more expensive) minibus for up to 20 passengers, possibly with a luggage-carrier.
7We are a group of 3 persons with large bags. Should we book a sedan, or use the free minibus upgrade option?
If you believe that your bags won’t fit into a standard sedan vehicle it’s always safer to pre-book a minibus.
8Can we stop for the toilet or a quick bite on the way?
Yes, of course – short stops up to 15 minutes are free of charge. For longer stops, a waiting fee might be applied, but you are welcome to consult directly with the driver.
9Can we use Wi-Fi while using your transport?
Please make a note during your booking and we will do our best to provide this service.
10I will be attending a meeting and need the driver to wait for me before going back. What is the best option to book?
In most cases the best and cheapest option is to book a same-day return transfer. That way you won’t be paying for a return trip, only a one-way fare plus waiting. We even offer that you can return back to Prague – either to the airport or to the city centre.
11We wish to book a transfer from Brno to Jelenia Gora. I can see your company is based in Prague. Can you provide such a transfer?
Yes, we provide transfers between both cities (in both directions). But if you are booking a transfer which does not originate in Prague, the transfer (or at least a deposit) must be paid in advance.
12Will my driver speak English?
Yes, all our drivers speak English as well as the native Czech language and sometimes additional languages too. They're happy to discuss local culture with you, provide useful local knowledge about places of interest, and answer any questions you may have.
